Filing a complaint with FSA
U.S. Department of Education

Filing a complaint with FSA

File a complaint, report suspicious activity, or provide positive feedback via the FSA Feedback System.

We handle
  • complaints about applying for and receiving federal loans, grants, and work study; federal loan servicing; and the collection of defaulted federal loans.
  • complaints about schools’ administration of federal student aid programs, including misrepresentation of facts about the school or the school’s recruitment and marketing practices.
What to Expect If you login with your FSA ID or provide contact information, you should expect to:
  • hear back from the U.S. Department of Education within 15 days;
  • be provided a resolution within 60 days, if applicable;
  • receive a case number to reference your case when you communicate with ED representatives.
To file a complaint or report suspicious activity go to: https://feedback.studentaid.ed.gov/

All personal information that you submit to the U.S. Department of Education (ED) is protected by law. We do not sell any personal information to a third party and only collect personal information if you choose to provide it. The contact and complaint information you report will be for ED review only and will not be shared with anyone.
 
However, if you include identifiable information in the form because you want us to address issues specific to your complaint, we may use that information to contact authorized third parties (schools, Federal Family Education Loan Program lenders, federal loan servicers, guaranty agencies, and private collection agencies contracted by Federal Student Aid). Depending on the nature of the complaint, ED may also provide your name and contact information to the aforementioned authorized third-party. For more information about how your information is collected, protected and used, view ED's privacy policy here: studentaid.ed.gov/sa/privacy.


 
Topic Information
  • Topic #: 28022-1098
  • Date Created: 12/20/2016
  • Last Modified Since: 12/20/2016
  • Viewed: 749

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